Privacy statement

Welcome to the Volkswagen Group Hub. The company responsible for it is:

Castrol Limited
Whitchurch Hill
Pangbourne
Berkshire, RG8 7QR
Registered in the UK: 149435

We take your privacy seriously and want you to understand our practices with respect to the handling of your personal data. This privacy statement explains how we do this.

When we collect your personal data

When you register for, or login to, the Volkswagen Group Hub you will submit the limited personal and business information which is necessary for us to create a user ID and provide access to the website.

If you opt in to receive newsletters or other alerts and notifications, we rely on your active consent in order to do so. You may opt out of receiving these communications at any time. Note: some communications are a functional aspect of using the Volkswagen Group Hub and as such there is no opt out.

We also collect personal data from cookies, which we explain more about below.

Site traffic information and cookies

To learn about what cookies and similar technologies are, we recommend that you visit the following third-party website: www.allaboutcookies.org

Servers located within BP and hosted by third party service providers (which may be located outside the EEA) automatically log data about your visit to this website based on your IP address and user ID.

This information allows us to

• continuously improve our site’s content and functionality by analyzing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from;

• track Castrol Volkswagen Group Hub page visits and asset downloads based on user IDs.

This website uses cookies which are strictly necessary to enable you to move around the site and use its features, e.g., accessing secured areas and downloading assets. Without these cookies access to this website cannot be provided.

The information these cookies collect is not used to send you targeted advertising or remember where you’ve been on the internet outside the Castrol Volkswagen Group Hub.

By visiting this website, you are agreeing to our use of cookies for these purposes.

Who do we share your personal data with and where does it go?

Any transfer of personal data to this site will be secured by encryption. We may store or transfer your personal data to our other BP companies around the world. We do this under our group-wide Binding Corporate Rules, which guarantee an adequate level of data protection wherever your data is physically kept.

We have the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on BP. If there is a takeover, sale or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business.

How long do we keep your information?

If you register for, or login to, the Volkswagen Group Hub, your personal and business information is stored until you do not visit the site for a period longer than one year. After this time, with some exceptions, it will be deleted or made non-identifiable. The exceptions occur when a user was a contributor to the Volkswagen Group Hub, e.g. an admin that has uploaded assets to the site. In these instances names will be retained.

Your rights, complaints and how to contact us

You have the right to access your personal data and ask for it to be rectified or deleted at any later time.

If you have questions or concerns relating to the handling of your personal data, please get in touch with us at the contact details on this page: https://brand.castrol.com/support/contact/.

If you are in the EU, you also have the right to raise a privacy concern with the Data Protection Authority established in the relevant EU country. However, please consider using BP’s EU-approved complaint resolution mechanism under our BCRs using the contact address set out above.

Third-party websites we link to

Our website may contain links to third-party sites. This privacy statement does not apply to those third-party sites.

We recommend that you read the privacy statements of any other sites that you visit as we cannot accept responsibility for the privacy practices of these sites which may be different to ours.

Changes to the privacy statement

We may update this privacy statement from time to time and recommend that you revisit it on occasion to see the latest version. This statement was last updated in 06 June 2018